Privacy Policy

At PakLawAssist, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our Legal Chatbot Agent (“the Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide and improve the Service, we collect certain types of data from users. This includes:

Chat History: We automatically store and back up all chat interactions between you and the chatbot to help improve the model’s performance and enhance user experience.
User Data: Basic user information, such as your name, email, and other details provided during sign-up or interaction with the Service.
Device Information: Information about the device you use to access the Service, such as IP address, browser type, and operating system.
Usage Data: Data on how you interact with the Service, such as session duration, features accessed, and timestamped activities, to monitor Service performance and make improvements.

2. How We Use Your Information

We use the information we collect for the following purposes:

Improvement of Service: Storing chat history allows us to analyze user interactions to improve the accuracy and responsiveness of our AI models.
User Experience Enhancement: We may use your chat data to tailor responses and provide more personalized services.
Performance Monitoring: Device and usage data help us identify performance issues, ensuring that the Service runs smoothly and effectively.
Communication: We may use your contact information to share important updates about the Service, respond to your inquiries, and provide relevant legal research insights if consented.

3. Data Retention

We retain chat history, user data, and other collected information for as long as necessary to provide and improve the Service. You can request deletion of your chat history or other personal data by contacting us (see "Your Rights" below).

4. How We Protect Your Data

We implement a variety of security measures to safeguard your personal information. This includes commercially reasonable technical, physical, and administrative security practices to protect against unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security.

5. Sharing of Information

We do not sell or share your personal data with third parties, except in the following situations:

Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will ensure that the new entity follows this Privacy Policy or provides similar protection for your data.
Service Providers: We may share your information with trusted service providers who assist us with maintaining and improving the Service (e.g., analytics, data storage). These providers are authorized to use your information only as needed to perform these services on our behalf.

6. Your Rights

You have the following rights concerning your personal data:

Access: You can request to view the personal data we have collected about you.
Deletion: You can request that we delete your chat history and other personal data.
Correction: If any of the information we have is inaccurate, you can request an update.
Objection and Restriction: You may object to or request restriction of certain processing activities.
Withdraw Consent: You have the right to withdraw your consent for data processing activities where consent is required.

To exercise these rights, please contact us at contact@paklawassist.com.

7. Third-Party Services and Links

Our Service may contain links to third-party websites or services that are not operated by us. If you click on these links, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We do not control or assume responsibility for the privacy practices or content of third-party sites.

8. Data Security

PakLawAssist employs industry-standard security measures to protect your personal information against unauthorized access, disclosure, or alteration. While we strive to protect your data with reasonable measures, please understand that no security system is foolproof.

9. Consent to this Privacy Policy

By using PakLawAssist, you consent to this Privacy Policy and the collection, use, and sharing of your information as described here. If you do not agree with any part of this policy, please do not use our Service. Continued use following any updates to this policy will be considered acceptance of those changes.

10. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

PakLawAssist

Lahore, Pakistan

Email: contact@paklawassist.com